Online Sales Returns & Refund Policy

1) Customers who order online or over the telephone have the right to cancel an order within 14 days of the order date. If 14 days have passed since your order date, then we are unable to offer a refund or exchange.

2) Once we have been informed in writing that you would like to return your item, you then have 14 days to return the item to us. Items will not be accepted after this 14 day period.

3) It is the customers responsibility to arrange and pay for the return of said item.

4) To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your return and if it has been approved or rejected for a refund.

5) Refunds will be for the cost of the item only and does not include packing/delivery costs involved in sending the item to you.

6) Refunds will be issued within 14 days of receiving your goods and will be processed using your original payment method.

7) All damages must be reported in writing and with photographic evidence within 24 hours of receipt of delivery. Photographic evidence must include damage to item and damage to packing. We are unable to offer a refund or exchange for damages reported after this period or reported with no photographic evidence.

8) If a private courier has been arranged by us for your delivery, it is done so on behalf of the buyer and we accept no responsibility for damage or loss caused in transit once the item has left our premises. In the unlikely event of damage or loss by the courier then you will need to liaise directly with the courier, we will not act as an intermediary between buyers and private couriers in the event of a dispute.

9) For all returned postal items please consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Refunds for lost/damaged items sent via the postal service will not be issued until the carrier has provided compensation.

10) International returns are no longer accepted. We are happy to work with our international clients to ensure they are 100% satisfied prior to the sale. Buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer. UK Decorative Antiques Ltd are not responsible for delays due to customs.